SHIPPING & RETURN POLICY

SHIPPING POLICY

1. Shipping Method

All shipping and delivery will be fulfilled by our courier partner, Ninja Van. All delivery will be attached with a tracking number to track the shipment. To provide the best service, we may change courier providers for some circumstances without prior notice to the customers.

2. Process & Delivery of goods

All order that complete (with payment and verified proof of payment) before 10.00 am will be process on the same day. Upon processing of order, delivery is within 5 working days, and will be based on the delivery time and date arranged by the courier partner. Any late deliveries will not be our responsibility once the parcel has been processed by courier partner.

Our office processing days are from Monday to Saturday only, unless notified.

3. Order Tracking

A delivery tracking number will be sent to the customer's Whatsapp and/or email once the order has been processed. Tracking of parcels can be made from the courier partner's website and allow at least 24 hours before checking at their tracking system. If any delivery problems occur, please send an email to kyrazainan@gmail.com, and we will attend to your inquiry as soon as we can.

RETURN & EXCHANGE POLICY

If any products delivered are received wrongly or in a damaged condition, the customer has to provide the following details:

Name
Order Number/Date
Picture of Goods Received
Details of transaction

The details are to be emailed to

kyrazainan@gmail.com with your Order Number as the subject.

We will review the inquiry and will refund the customer with a replacement product if found that the damage is made by our own carelessness.

Any order cancellation of paid order will be refunded as store credit with equal value to the total order.